Privacy policy

Last updated: 9 April 2026

GRATI. operates gograti.com. This policy explains how we collect, use, and protect your personal information when you use our store. We are committed to complying with the New Zealand Privacy Act 2020.

By using our store, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies, relates to, or could reasonably be linked to you. Depending on how you interact with us, we may collect:

  • Contact details: name, billing and shipping address, phone number, email.
  • Financial information: payment details and transaction history.
  • Account information: username, password, preferences, and settings.
  • Transaction information: items viewed, purchased, returned, or cancelled.
  • Communications: information you include when contacting us.
  • Device information: device, browser, IP address, and unique identifiers.
  • Usage information: how and when you interact with our store.

Sources of Personal Information

We collect personal information:

  • Directly from you when you create an account, make a purchase, or contact us.
  • Automatically through cookies and similar technologies when you browse our store.
  • From service providers such as payment processors, fulfilment partners, and analytics tools.
  • From partners or third parties, where permitted by law.

How We Use Personal Information

We use personal information to:

  • Process payments, fulfil orders, arrange shipping, and manage returns.
  • Send marketing communications and show relevant ads. You can opt out at any time using the unsubscribe link in our emails.
  • Detect and prevent fraud, protect our users, and maintain a secure checkout.
  • Respond to customer enquiries and support requests.
  • Comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and service providers that help us operate our store, including hosting, payments, fulfilment, and analytics.
  • To business and marketing partners for advertising purposes. Partners use information under their own privacy notices.
  • With your direction or consent, such as to ship products.
  • In connection with a business transaction or within our corporate group.
  • For legal reasons, including to comply with the law or protect our rights.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to operate and improve its platform. Information may be processed in countries other than where you live. For more information, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy.

Third-Party Links

Our store may link to third-party sites. Their privacy practices apply once you leave our store. Our links do not imply endorsement unless stated.

Children's Data

Our store is not intended for children. We do not knowingly collect personal information from anyone under the age of 18. If you believe your child has provided personal information, contact us at info@gograti.com, and we will delete it.

Security and Retention

We use reasonable safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure. We retain personal information for as long as needed to provide our services, meet legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request deletion or correction of your personal information.
  • Receive a copy of certain personal information.
  • Opt out of marketing communications using the unsubscribe link in our emails.

To exercise your rights, contact us at info@gograti.com. We will not discriminate against you for exercising your rights. We may request information to verify your identity.

Complaints

If you have concerns about how we handle your personal information, please contact us first at info@gograti.com. You may also lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

International Transfers

We may transfer, store, and process personal information outside New Zealand. Where required, we use recognised transfer mechanisms to ensure your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date accordingly.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@gograti.com.